Shipping policy

Last updated: October 27, 2026

Order Processing

We make our bags daily so they are fresh. Most orders are packed and handed to the carrier within 1–3 business days, and many ship the same or next business day. Same-day and next-day shipping are not guaranteed. Larger or wholesale orders over 100 lb may take up to 5 business days to prepare.

Shipping Destinations & Carriers

We currently ship within the United States, including Alaska, Hawaii, and US territories supported at checkout. We do not offer international shipping.

We ship with USPS and UPS. Available services depend on your address and package weight. For P.O. Boxes, choose a USPS service because UPS cannot deliver to P.O. Boxes.

Shipping Rates & Free Shipping

Orders of $150 or more qualify for free shipping to all US regions we serve. The qualifying shipping options are shown automatically at checkout.

For orders below $150, shipping charges are calculated at checkout based on your order and delivery address. Review the available services and final shipping charge before placing your order.

Delivery Estimates

Carrier delivery estimates, when available, are shown at checkout. Processing time is separate from time in transit. Delivery estimates are not guaranteed and may be affected by weather, holidays, carrier delays, and your location.

Tracking Your Order

We email a tracking number when your shipping label is created. Tracking may not update until the carrier receives and scans the package. A shipping label notification does not necessarily mean the package is already in transit.

Delivery Issues & Damaged Packages

Please check your delivery address before ordering. Contact us as soon as possible if you notice an error. If an order has already shipped, we may be unable to change its destination.

If your package arrives damaged or your product arrives contaminated, email sales@thatmushroom.com within 7 days of delivery with your order number and clear photos of the product, shipping box, and packing material. Keep the original packaging while we review your claim.

If tracking shows delivered but you cannot find the package, check nearby delivery locations and with neighbors. If it has not appeared after 24 hours, contact us with your order number so we can help you investigate.

For return eligibility, restocking fees, cancellations, and returned or undeliverable packages, please review our Return and Refund Policy.